Terms and Conditions
Last updated: October 2025
Welcome to Dropbar Bike Repairs, a small, independent, family-run bike workshop based in Watford. By using our website, booking a service, or purchasing a product from us, you agree to the following Terms and Conditions. Please read them carefully before proceeding.
1. General Information
Dropbar Bike Repairs operates as a local bike repair and sales workshop. All services and products offered on this website are subject to availability and may change at any time without prior notice.
We aim to provide accurate, up-to-date information on our website, but we cannot guarantee that all descriptions, pricing, or availability information will always be completely free from errors.
2. Website Use
You agree to use our website only for lawful purposes and in a way that does not infringe the rights of, restrict, or inhibit anyone else’s use and enjoyment of the site.
We take care to ensure our website is secure and maintained to modern standards, but we cannot guarantee uninterrupted access or freedom from technical issues.
3. Data Protection & Privacy
We respect your privacy and are committed to protecting your personal data.
How We Use Your Data
When you contact us, make a booking, or subscribe to our updates, we collect only the information necessary to respond to your enquiry or fulfil your request. Typical data includes your name, email address, phone number, and details related to your service or purchase.
We do not sell or share your data with third parties for marketing purposes.
GDPR Compliance
In accordance with the UK General Data Protection Regulation (UK GDPR):
We process your data only when we have a legitimate business reason to do so (e.g., to contact you about your bike repair or order).
You have the right to request a copy of any personal data we hold about you, or to ask for it to be corrected or deleted.
You can withdraw consent for marketing communications at any time.
To exercise your data rights, please email us at hello@dropbarbikemechanics.com
Website Security
Our website uses secure HTTPS connections and standard encryption protocols to protect any information transmitted. While we take all reasonable precautions, no method of internet transmission can be guaranteed to be 100% secure.
4. Cookies
Our website may use cookies to enhance your browsing experience and help us understand how visitors use the site. You can control or disable cookies at any time through your browser settings.
By continuing to use our website, you consent to the use of cookies in accordance with our privacy practices.
5. Buying a Bike from Dropbar Bike Repairs
Collection Only
At this time, we only offer bike collection from our Watford workshop. We do not provide delivery services.
This policy ensures every bike is properly built, fully safety-checked, and personally handed over to its new owner in the best possible condition.
Returns, Refunds, and Exchanges
We are a small family business and cannot offer refunds, returns, or exchanges on bikes that do not have a physical or mechanical fault.
It is the buyer’s responsibility to:
Choose the correct model, size, and specifications before purchase.
Seek our advice if unsure — we are always happy to help via phone or email before you buy.
If a purchased bike develops a genuine fault, we will work with the manufacturer to repair or replace the affected parts under warranty where applicable.
Please note: we cannot return bikes to manufacturers for reasons related to change of mind, incorrect sizing, or ordering errors.
6. Repairs and Servicing
All repairs and servicing are carried out by experienced technicians to the highest professional standards.
Customers are responsible for collecting their bikes once service work is complete. We may charge a small storage fee for bikes left uncollected beyond a reasonable period.
7. Liability
Dropbar Bike Repairs will not be liable for any indirect, incidental, or consequential losses arising from use of our website, services, or products, except where such exclusion is prohibited by law.
We will, however, always do our best to resolve any issues fairly and with understanding.
8. Changes to These Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with an updated “last revised” date. Please review them periodically to stay informed.
9. Contact Us
If you have any questions about these Terms or how we handle your information, please contact us:
Dropbar Bike Repairs
Watford, Hertfordshire, UK